This Cookie Policy forms part of Libalele’s Privacy Policy and should be read together with it. It explains what cookies are, how we use them on this website (libalelewellness.co.za), what choices you have, and how to manage your preferences.
Under POPIA, non-essential cookies may only be placed on your device with your prior, freely given, specific, informed and unambiguous consent. We obtain this consent through a cookie banner displayed on your first visit to this website. You may withdraw or change your consent at any time.
1. What are cookies?
Cookies are small text files placed on your device (computer, tablet or mobile phone) when you visit a website. They allow the website to remember information about your visit, such as your language preference or whether you have accepted our cookie policy, and to function properly. Cookies may be set by us (“first-party cookies”) or by third-party services we use (“third-party cookies”).
2. Types of cookies we use
| Category | Consent required? | Purpose and examples |
|---|---|---|
| Strictly necessary | No, cannot be disabled | Essential for the website to function. These include session cookies that allow forms to work, security tokens and load-balancing cookies set by our host. Without these cookies, services you have asked for (such as submitting an enquiry form) cannot be provided. |
| Functional / preference | Yes, opt-in | Allow the website to remember choices you have made, such as your cookie consent preferences or your preferred language, and to display embedded content such as maps. These improve your experience but are not essential to basic website operation. |
| Analytics / performance | Yes, opt-in | Help us understand how visitors use this website by collecting anonymised information about pages visited, time spent on the site and how visitors arrived. We may use Google Analytics or a similar service. No personally identifiable information is collected through analytics cookies. |
| Marketing / targeting | Yes, opt-in | Currently not used. If we introduce marketing or retargeting cookies in the future, we will update this policy and request your consent before placing them. |
3. How we obtain your consent
On your first visit to this website, you will see a cookie consent banner. The banner offers you the ability to:
- accept all categories of cookies;
- accept only strictly necessary cookies;
- customise your preferences by selecting individual categories.
The “Accept all” and “Accept necessary only” options are displayed with equal prominence. No category of non-essential cookie is pre-selected. We record your consent choice and the date on which it was made.
Your consent is valid for 12 months. At the end of this period, we will ask for your consent again.
4. Managing and withdrawing your consent
You may change or withdraw your cookie consent at any time by:
- clicking the link in the footer of this website to reopen the preference panel;
- using your browser settings to block or delete cookies (refer to your browser’s help documentation for instructions).
Note that blocking or deleting strictly necessary cookies may affect your ability to use certain features of this website, including enquiry forms.
5. Third-party cookies
If you accept analytics cookies, a third-party analytics service (such as Google Analytics) may place cookies on your device. These cookies are subject to the third party’s own privacy policy. For Google Analytics, please seepolicies.google.com/privacy (opens in a new tab). Google Analytics anonymises IP addresses by default, and no personally identifiable information is shared with Google through analytics cookies.
Our Contact page can display an embedded Google Map, which may set Google’s own cookies. The map loads only after you accept functional cookies or choose to load it. We do not use social media plugins or advertising networks that place marketing cookies on this website.
6. Retention of consent records
We retain records of your cookie consent (the choice made, date, and version of the cookie policy in force at that time) for 12 months from the date of consent, in order to demonstrate compliance with POPIA. After 12 months, the record is deleted and you will be asked for your consent again.
7. Contact us
If you have any questions about how we use cookies, please contact our Information Officer:
- Email: info@libalelewellness.co.za
- Telephone: 010 595 2311
- Address: Shop 10, Elsburg Shopping Centre, 4 Voortrekker Street, Elsburg, Ekurhuleni
For complaints about cookies, you may also contact the Information Regulator atPOPIAComplaints@inforegulator.org.za.