Overview
About this service
Our Employee Assistance Programme gives organisations a dependable, confidential channel through which employees can access professional psychosocial support for personal and work-related challenges.
Each programme is scoped around the organisation’s size, sector and risk profile, combining workplace stress support, burnout management and emotional wellbeing services with manager consultation and critical-incident response in one coordinated workplace wellness service.
Who this service is for
- Private-sector employers of all sizes
- Public-sector departments and entities
- Educational institutions supporting staff
- Managers and HR practitioners seeking guidance
Common challenges we address
- Work-related stress and burnout
- Personal, family or relationship difficulties affecting work
- Absenteeism, presenteeism and declining performance
- Exposure to traumatic workplace incidents
- Substance use concerns
How the service is delivered
- IndividualOne-on-one sessions
- GroupFacilitated group sessions
- On-siteAt your school or workplace
- RemoteTelephonic or online
Psychosocial support is delivered in-house by Libalele. Specialist clinical elements are provided through referral to appropriately qualified and registered professionals.
Assessment and engagement process
- 1
First contact
Reach out by phone, email or our enquiry form. We respond promptly and confidentially.
- 2
Initial conversation
A practitioner listens to your situation and explains the options available.
- 3
Assessment
We explore needs, strengths and any risks to agree the most appropriate support.
- 4
Support plan
Together we agree goals, session format and frequency.
- 5
Review and follow-up
Progress is reviewed, and referral or continued support is arranged where needed.
Expected support pathways
- Self-referral by employees, fully confidential
- Formal or informal manager referral
- Critical-incident debriefing for affected teams
- De-identified utilisation reporting to the employer
Referral arrangements
Where a need falls outside the scope of psychosocial support — for example, where a clinical diagnosis, medication or specialist treatment may be required — we provide access to our referral network of psychologists, medical practitioners, clinics and crisis centres and, with your consent, help coordinate that hand-over.
Frequently asked questions
Will the employer know which employees used the service?
No. Individual participation is confidential. Employers receive only de-identified, aggregated information agreed in the service-level agreement, except where the law requires disclosure to prevent serious harm.
Can the programme be tailored to our organisation?
Yes. We scope every EAP with you — from session allocations and on-site days to awareness topics and reporting cadence.
Is what I share kept confidential?
Yes. Confidentiality is central to our practice. Information is shared only with your consent, or where the law requires disclosure to protect you or someone else from serious harm.
Enquire
Ask about Employee Assistance Programme
Leave your details and we will contact you confidentially to discuss how we can help.