This disclaimer is published by Libalele Health and Social Welfare (Pty) Ltd (“Libalele”, “we”, “us”, “our”) in respect of its website at libalelewellness.co.za. By accessing or using this website, you acknowledge that you have read and understood this disclaimer.
1. Not an emergency service
This website is not an emergency service.
This website is not monitored around the clock. If you or someone else is in immediate danger or requires urgent assistance, please contact one of the emergency services listed below immediately.
| Service | Number | Availability |
|---|---|---|
| Emergency (all services) | 112 | 24 hours, from any mobile |
| Ambulance / medical | 10177 | 24 hours |
| SAPS (police) | 10111 | 24 hours |
| SADAG Suicide Crisis Helpline | 0800 567 567 | 24 hours, free call |
| SADAG 24-hour Mental Health Helpline | 0800 456 789 or SMS 31393 | 24 hours, free call |
| LifeLine South Africa | 0861 322 322 | 24 hours |
| Childline South Africa | 116 | 24 hours, free call |
| GBV Command Centre | 0800 428 428 | 24 hours, free call |
See also: Terms and Conditions section 2 for the full emergency contacts.
2. General information only
The content on this website, including articles in our Resources section, is provided for general information and education. It is not a substitute for professional advice, assessment, diagnosis or treatment tailored to your circumstances.
You should not rely on content from this website as a basis for any medical, psychological, therapeutic, legal or other decision. Always seek the advice of a suitably qualified and registered professional in relation to any specific matter.
See also: Terms and Conditions section 1 (Purpose and nature of this website) and section 3 (No practitioner–client relationship).
3. Scope of our services
Libalele Health and Social Welfare (Pty) Ltd is a registered health and social welfare provider. Libalele provides counselling and psychosocial support services. Psychosocial support and screening services are not a clinical diagnosis.
Where a clinical assessment, diagnosis, prescription, medication or specialist treatment is required, Libalele refers clients to appropriately qualified and registered professionals. Specialist services delivered by those external professionals are the responsibility of those professionals and are outside the scope of Libalele’s services.
Using this website does not create a practitioner–client, therapeutic, counselling or any other professional relationship between you and Libalele or any of its practitioners. See Terms and Conditions section 3 for details.
4. Photographs and images
Photographs and images on this website are used for illustrative purposes only and do not depict Libalele clients or service users. Specifically:
- most photographs on this website are AI-generated illustrations created to represent concepts, and do not depict real people, settings or events;
- one photograph is a licensed stock photograph, and does not depict a Libalele client;
- the leadership portraits are photographs of Libalele’s directors.
Libalele is committed to transparency about the use of AI-generated imagery on this website.
5. External links
This website may contain links to websites operated by third parties. These links are provided for your convenience and information only. Libalele does not endorse, control or accept responsibility for the content, accuracy, privacy practices or availability of any third-party website.
Your use of any third-party website is at your own risk and is subject to that website’s own terms and conditions.
6. Contact us
If you have any questions about this disclaimer or about the information on this website, please contact us:
| Registered name | Libalele Health and Social Welfare (Pty) Ltd |
|---|---|
| Address | Shop 10, Elsburg Shopping Centre, 4 Voortrekker Street, Elsburg, Ekurhuleni |
| Telephone | 010 595 2311 |
| info@libalelewellness.co.za | |
| Website | libalelewellness.co.za |