Overview
About this service
Navigating health and social services can be confusing. Care coordination ensures that people are linked to the right professionals and resources, and that their care remains connected and consistent.
Our referral network provides access to psychologists, medical practitioners, clinics and crisis centres. With consent, we help coordinate hand-overs and follow-up.
Who this service is for
- Clients needing specialist services
- Families supporting a loved one
- Institutions managing complex cases
Common challenges we address
- Needs beyond the scope of psychosocial support
- Fragmented or uncoordinated care
- Uncertainty about where to go for help
How the service is delivered
- IndividualOne-on-one sessions
- FamilySessions with family members
- RemoteTelephonic or online
Psychosocial support is delivered in-house by Libalele. Specialist clinical elements are provided through referral to appropriately qualified and registered professionals.
Assessment and engagement process
- 1
First contact
Reach out by phone, email or our enquiry form. We respond promptly and confidentially.
- 2
Initial conversation
A practitioner listens to your situation and explains the options available.
- 3
Assessment
We explore needs, strengths and any risks to agree the most appropriate support.
- 4
Support plan
Together we agree goals, session format and frequency.
- 5
Review and follow-up
Progress is reviewed, and referral or continued support is arranged where needed.
Expected support pathways
- Needs and risk evaluation
- Referral to appropriately registered professionals
- Consent-based information sharing
- Follow-up and continued support
Referral arrangements
Referral partners are independent, appropriately registered professionals and services. Libalele does not provide medical or psychiatric treatment.
Frequently asked questions
Will my information be shared with the referral partner?
Only with your informed consent, and only the information necessary for your care.
Is what I share kept confidential?
Yes. Confidentiality is central to our practice. Information is shared only with your consent, or where the law requires disclosure to protect you or someone else from serious harm.
Enquire
Ask about Referral and Care Coordination
Leave your details and we will contact you confidentially to discuss how we can help.