Many people wait a long time before asking for help. Sometimes it is because they are not sure their difficulties are “serious enough”. Sometimes it is because they do not know what will happen once they make contact. This article explains what to expect.
You don’t need the right words
When you contact us, you do not need to explain everything at once. It is enough to say that you are struggling and would like to talk. Our team will guide the conversation and ask questions at a pace that feels comfortable.
What happens in a first conversation
A first conversation is an opportunity for us to understand what is happening in your life and what you hope will change. We will usually ask about:
- what has been worrying you, and for how long
- how it is affecting your day-to-day life, relationships or work
- what support you already have around you
- what you would like to be different
We will also explain how confidentiality works, so that you know how your information is protected.
Agreeing on a way forward
Together we agree on the support that best fits your needs. This may be a number of counselling sessions, family or couples sessions, a support group, or a combination. If your needs fall outside the scope of psychosocial support — for example, if a medical assessment would be helpful — we will explain why and help you connect with an appropriately registered professional.
Psychosocial support is not a diagnosis
Psychosocial support helps you understand and manage what you are experiencing. It is not a clinical diagnosis. Where a formal assessment is needed, we will refer you to a qualified practitioner.
When to seek urgent help
If you or someone you know is in immediate danger, do not wait for an appointment. Call 112 from a mobile phone, or contact the SADAG Suicide Crisis Helpline on 0800 567 567.
